Terms of Use and Service

This document refers to any order made between a customer who has or has not browsed the website www.pelho-tickets.com, and “Pelho Marketing” Tourism Services, hereinafter “Pelho Marketing“.

The document refers to both genders, but for convenience is written in the masculine form.

A. Purchase conditions:

The customer is aware that in most cases, the price of the ticket for the event in this order is higher than the actual price that appears on the ticket itself.
Subject to the provisions below in the “Cancellation Procedures” section, there will be no refund of the consideration paid or to be paid to the Marketing Division, except in accordance with the cancellation procedures. If a customer has not completed the payment of the consideration to the Marketing Division, for any reason, and wishes to cancel the transaction, he must complete the payment to the Marketing Division immediately.
The customer undertakes to comply with the procedures of the airlines and/or hotels and/or any other third-party provider providing services in connection with this transaction.
Pelho Marketing is a coordinating entity between various service providers, including airlines, hotels, ticket providers, transportation companies, etc., and therefore is not responsible for any malfunctions or damages caused by poor performance of the services provided by the service providers, or due to factors beyond its control or third-party providers involved in this transaction.
Upon request, it is the customer’s responsibility to provide the marketing department with written information (by email and/or SMS or Whatsapp) about the hotel where they will be staying abroad, including the full address, the name under which the hotel reservation was made, the date of arrival, and a telephone number. If the customer will be staying with a private individual, they must provide in writing the address where they will be staying and a telephone number relevant to the reservation.
The customer is aware that airlines may update flight dates at their sole discretion. Pelho Marketing shall not be liable for any such update of flight dates. Should an airline and/or a sub-supplier for purchasing flight tickets (for example, a travel wholesaler) update flight dates (before and/or after ticketing), the customer must adapt to the updated flight dates, including the possibility of adding/reducing the duration of the vacation, and all of their implications.
The customer must provide in advance the passenger’s names in English, exactly as they appear on the passport (note if you have a second name, etc.), and the passenger’s date of birth. It is advisable to send a passport photo – this can be sent via WHATSAPP message. If airline tickets are issued with incorrect and/or inaccurate names provided by the customer and/or a contact person on their behalf, the supplier may charge the customer a name update fee, subject to the airline’s charge.
It is the customer’s responsibility to be available abroad, at a minimum for calls and/or Whatsapp messages.
The terms of payment for the marketing service are to receive payment for the service before the event. Payment will be made in New Shekels, according to the cash rate (“cash sale”) on the day the order is placed, based on the foreign exchange rate on the day of the order.

B. Use of the game ticket and behavior in the stadium:

If the customer receives explanatory sheets with the card, he must read and understand what is written in them. If there are any questions, please contact us as soon as possible by phone, +972528641161. In any case, we ask that you do not contact stewards and/or ushers and/or other security personnel, including police officers, without our permission. For any questions, please contact us and we will be happy to help.
The customer must arrive at the game in neutral attire or in the attire of the team whose fans he is sitting with. Fans of a particular team will not be allowed to enter the stands wearing the clothing of the opposing team, or any other form of clothing that may provoke the crowd (for example, if you purchased tickets for the Tottenham vs. Manchester City game at the Tottenham stadium, you are not allowed to arrive at the game wearing a City or Arsenal shirt.)
If you are sitting in the stands of a particular team, and you are a fan of the opposing team, do not rejoice/express joy if the opposing team (which you support) scores a goal, wins a penalty kick, or any other event in its favor. Such behavior means provoking the crowd and, at best, you will be removed from the stadium by security personnel/police.
If the customer receives a subscription and/or a MEMBER CARD, the customer must return the card to the ticket supplier/courier. In such a case, the ticket supplier will collect the tickets from the hotel, or attach a stamped envelope to the tickets for mailing, or arrange to meet you after the game at an agreed location, or during the game. The ticket supplier usually includes these instructions with the tickets. If any questions arise regarding these tickets, contact us immediately. Dear customer, you are responsible for the tickets (including the responsibility for returning the tickets to the supplier/courier), so in any case, keep them safe and do not lose them. For the avoidance of doubt in this section, if you receive a magnetic card (subscription and/or membership card – MEMBER CARD), contact us.
If a customer loses/has a subscription card and/or membership card provided to them by the Pelho Marketing ticket courier stolen, the customer must bear the costs of this loss, including payment to the ticket supplier for this loss. Dear customer, obtaining subscriptions (and sometimes also club memberships) for soccer teams abroad, and especially for top teams, involves, among other things, many costs. Protect your card with all due care!
The fine for a customer for losing a subscription card or MEMBER CARD for a customer is 1500 NIS for each subscription card that the customer does not return to Pelho Marketing or a representative on its behalf. The fine for a customer for failing to return a subscription card at a time not coordinated with Pelho Marketing or someone on its behalf (for example, arriving in Israel with the card instead of leaving it at the hotel or returning it to the Pelho Marketing provider, without prior coordination) is 350 NIS per card. In a multi-customer transaction (more than one person purchasing one card), the lead customer who signs this document must inform the other passengers/customers of the terms of the transaction and provide Pelho Marketing with their full details, including name, last name, ID number, address, and telephone number.

C. Supplier’s responsibility, marketing segments:

Pelho Marketing undertakes to provide the customer with the ticket(s) (whether it is a regular paper ticket, a magnetic card of any type, a ticket receipt voucher, an electronic ticket, or any other means that allows the customer to enter the stadium where the game is being held) that were ordered to the address provided by the customer. Pelho Marketing also undertakes to provide all services that were ordered, confirmed, and paid for by the customer. The tickets are provided on the day of the event. There is no commitment to delivering tickets in advance in Israel. Tickets are usually delivered about two days before the event abroad.
Delivery of a ticket to a customer is considered if one or more of the following cases occur: – Delivery to the hotel where the customer is staying. – Delivery to the address where the customer is staying (if the customer is staying with a friend/relative). – Delivery to a person whose details were provided to the marketing department by the customer. – Manual delivery to the customer. – Send a voucher by email to receive tickets. – Sending an electronic ticket, E-TICKET, to the customer by email – Delivery of tickets to an agreed address from which the customer collects the tickets abroad.
Pelho Marketing will make every effort to explain to the customer where they will sit in the stadium. However, no commitment will be made to a specific location in terms of row/seat/upper/lower stand numbers, etc., unless otherwise agreed upon in writing by Pelho Marketing.
Stadium Seating: If a customer purchases up to 2 tickets, Pelho Marketing’s commitment is to share seating next to each other. However, in very rare cases, it will be possible to provide a Chinese pair (seat above seat), a pair diagonally, a pair with a separating chair, or a pair with steps/passage between the seats. If a customer orders more than 2 tickets, every effort will be made to provide shared seating or as close as possible.
For the avoidance of doubt, Pelho Marketing is not responsible for any failure in the service of a carrier involved in the transaction, including an air carrier, land carrier, etc.
Halal Marketing shall not be liable for the theft of the card, loss, and/or any other damage caused to the card after it has been delivered to the customer. There will be no refund in such a case. Customer – the card is valuable, take care of it!
If the game is postponed for any reason and/or is stopped or if the customer cannot attend the game due to force majeure (including weather events), or for any reason whatsoever, this does not oblige the Marketing Division to provide any compensation and/or refund to the customer. Force majeure can be a strike (including a strike by an airline, air crew, airport ground crews, or otherwise), an earthquake (or any other natural disaster), a terrorist event, or any other unexpected event. If, as a result of a force majeure event, a new date for the game is set (whether the customer has already received the game ticket or not), the customer is entitled to receive from the Marketing Division an entry ticket to the game on the updated date.
The customer must take into account that an event may be postponed/cancelled after the package/commitment to supply the tickets has been purchased by Pelho Marketing. Even in such a case, Pelho Marketing will not be liable for indirect and/or consequential damages that may be incurred by the customer in connection with the services provided by Pelho Marketing, whether the source of such damages is Pelho Marketing itself or other suppliers.

D. Refunds:

In extremely rare cases, a customer who receives tickets outside of the commitment (for example, those available along the field and received behind the gates) will receive up to 15% of the maximum compensation in a ticket transaction, in which the amount of consideration for the ticket is agreed in advance, and up to 7% in a package transaction (a package transaction must include flights).
In the extremely rare case where a customer does not receive a ticket to an event, the maximum compensation to the customer is: In a ticket transaction: 100% of the consideration for the tickets, in a package transaction: up to 25% of the transaction value.

E. Cancellation procedures:

In the event that the customer wishes to cancel a transaction for any reason, the customer will submit a written request to matanp26@gmail.com with full details of the reason for cancellation. This must also be reported to one of our telephone numbers as soon as possible.
In the event of a transaction cancellation by the customer, the cancellation fee is 100% of the transaction value. Any amount refunded to the customer is the result of the goodwill of any third-party supplier involved in the transaction. Pela Marketing will do everything in its power to resell for the customer and compensate the customer accordingly.
In light of the above, it is expressly agreed that any cancellation by the customer and/or the person ordering will be charged a cancellation fee in the amount of 100% of the price of the service ordered. The foregoing does not prejudice any right under the law, including the Consumer Protection Law, 5741 -1981. .
Pelho Marketing reserves the right to check with the third parties involved in the transaction for the possibility of receiving any refund in the event of cancellation by the customer for any reason.
In the event that a third party involved in the transaction decides to credit Pelho Marketing with an amount that is part or all of the consideration transferred to it, the refund to the customer will be no more than 75% of this amount.
The customer may purchase an insurance policy for cancellations, at his own risk and expense, but in any case, Pelho Marketing will not be liable for any liability whatsoever. As of May 2023, there is an insurance company in Israel that sells a “Flight Cancellation Insurance for Any Reason” policy. This policy can be purchased separately and will be issued to the customer according to the insurance company’s criteria only. Pelho Marketing or any of its employees will not have any liability regarding the insurance issue, including the contract between the insurer and the insured.
The customer confirms that he has read and understood the above cancellation terms and that he agrees to them. The customer is aware that Pelho Marketing works with third-party suppliers while relying on their complete agreement, and that the customer will not have any claim, and/or demand, or argument against Pelho Marketing in connection with these terms. Applicable law and jurisdiction: The law governing this transaction is Israeli law only. The customer confirms that in the event of a dispute and/or claim, the jurisdiction of the competent courts in the Tel Aviv district will apply only.

Privacy Policy

Use of the Site indicates your agreement to the detailed Privacy Policy, as well as to the Site’s Terms of Use and in accordance with any law that applies or will apply to reasonable use of the Site. If you do not agree to any of the terms, please refrain from continuing to use the Site and/or contact us so that we can assist you in alternative ways.
Information about you will be used solely in accordance with legal obligations.
A. Anonymous information – While using the Site, Marketing Segment may collect information about your practices regarding the use of the Site, including information you have read, the pages you have viewed, the services that interested you, content you have uploaded, the location of your computer and the Internet address data (IP Address) through which you access the Site, the type of operating system you use, the type of end device, etc. In addition, Marketing Segment may collect and use the services of third parties to collect and analyze anonymous, statistical or aggregated information related to the use of the Site, including information regarding your activity on the Site.
B. Cookies – The site uses “cookies”, text files that your browser creates when you access the site, through which anonymous information is collected for the purpose of the ongoing and proper operation of the site, for verifying details, securing information and to adapt the site to your personal preferences and thus facilitate your use of the site. In addition, the information collected through them may be used to display ads, offers for various products and services when you visit the site and/or other sites. Of course, at any time you can delete the cookies from your computer and change the settings on your computer. Deleting information may prevent you from continuing to receive services from the site and result in the cancellation of your registration.
Personally identifiable information
C. Personal data Identifiers about you will be stored in the company’s databases registered by law, only if you have provided them on your own initiative, and with your consent in those circumstances, such as registering for one of the services offered on the site or any other contact with us that involves providing your details for the purpose of providing the service. Any details you provide will be stored according to strict provisions of the law and subject to the consent you will give at the time of providing the information.
The information you provide when using the site and the services offered therein will be stored in the company’s registered databases, the goals of which include managing and streamlining the service and the relationship with the company’s customers, operational and marketing needs, preserving essential information and for statistical needs, including information processing, direct mailing and inquiries for the purpose of realizing these goals, subject to the provisions of the law.
D. Pelho Marketing is obligated to maintain the confidentiality and secrecy of the information in its possession and to comply with the provisions of the law. To the extent that information is collected about you when using the site or if you provide information on your own initiative through the services offered on the site, Pelho Marketing will use the information only in accordance with the privacy policy or in accordance with the provisions of any law.
Pelho Marketing reserves the right to change the Privacy Policy from time to time. In such a case, the change will be updated and published on the site. Your use of the site after the changes are made and notification is provided will indicate your consent to these changes. We recommend that you review this policy from time to time.
Pelho Marketing uses advanced technological and organizational security measures to secure the information under its control against unauthorized access by persons or unauthorized parties. Despite the above, Pelho Marketing cannot guarantee the security and preservation of information in its entirety and does not warrant that its services will be completely immune from unauthorized access to the information stored therein.
Updated on 09/05/2024
You can contact Palah Marketing at any time for inquiries and additional information by email: matanp26@gmail.com, Phone: 052-8641161